1. Who We Are
Atah's Elegance is a beauty, wellness, bridal, course, and boutique studio located at 553 Upper Wentworth St., Hamilton, Ontario L9A 4T8.
Questions about this Privacy Policy or our handling of personal information may be sent to atahelegance@gmail.com or by phone at (289) 489-6535.
2. Personal Information We May Collect
Depending on how you interact with us, we may collect:
- Name, email address, phone number, and preferred contact details.
- Appointment, service, course, bridal, product, or boutique inquiry details.
- Information you choose to provide about skin concerns, allergies, sensitivities, health considerations, service history, preferences, or goals.
- Photos, before-and-after images, reviews, or testimonials, only where you choose to provide them or give permission.
- Messages sent through our contact form, email, phone, social media, or booking platforms.
- Website usage information such as pages visited, device/browser type, approximate location from IP address, and similar technical information collected by hosting, analytics, booking, or security tools.
3. How We Use Personal Information
We use personal information for reasonable business purposes, including to:
- Respond to questions, requests, product inquiries, and appointment messages.
- Book, confirm, reschedule, and provide services, bridal appointments, courses, or consultations.
- Recommend suitable products or services based on the information you choose to share.
- Confirm product availability, pricing, pickup, delivery, or next steps for boutique requests.
- Process or manage payments, deposits, cancellations, and records where applicable.
- Improve the website, client experience, service menu, and communication.
- Meet legal, tax, insurance, safety, fraud-prevention, and recordkeeping obligations.
4. Consent
By submitting information to us, booking a service, sending a product request, or communicating with Atah's Elegance, you consent to the collection, use, and disclosure of your personal information for the purposes described in this policy or otherwise explained to you.
You may withdraw consent where legally permitted, but this may affect our ability to provide services, respond to inquiries, or complete a booking or request.
5. Sharing Information
We do not sell personal information. We may share limited information with service providers who help us operate the business, such as booking platforms, website hosting providers, email or communication tools, payment processors, delivery or product request support, professional advisors, and social media platforms when you interact with us there.
We may also disclose information if required by law, to protect safety, to prevent fraud, to enforce our terms, or to respond to a lawful request.
6. Third-Party Platforms
When you use third-party platforms such as Fresha, Instagram, Facebook, Google, email providers, payment providers, or product/booking tools, their own privacy policies may apply. We encourage you to review those policies before sharing information through those platforms.
7. Cookies and Website Technology
Our website and third-party tools may use cookies, pixels, logs, or similar technologies to support website functionality, improve performance, measure traffic, protect security, or connect with booking and social platforms.
You can adjust cookie settings through your browser. Some features may not work properly if cookies are disabled.
8. Retention and Security
We keep personal information only as long as reasonably needed for the purposes described in this policy, including client service, business records, legal requirements, dispute resolution, and safety. Retention periods may vary depending on the type of information and our obligations.
We use reasonable physical, technical, and administrative safeguards to protect personal information. No website, email, or online system is completely secure, so please avoid sending highly sensitive information through unsecured channels.
9. Access, Correction, and Questions
You may ask to access, update, or correct your personal information, subject to legal limits. To make a request, contact us at atahelegance@gmail.com.
We may need to verify your identity before responding to a privacy request.
10. Marketing Communications
If you choose to receive promotional emails, updates, or messages, you may unsubscribe or ask us to stop sending marketing communications. We may still send service-related messages, appointment confirmations, or direct responses to your inquiries.
11. Children and Minors
This website is intended for general audiences. If a minor books or receives a service, course, or product recommendation, a parent or guardian may be required to participate, consent, or provide information depending on the service and circumstances.
12. Updates to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new last updated date.